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Home›Skills›Sectors›Business & Office›Customer Success Operations

business office

Customer Success Operations AI Skills

For CSOps + post-sale ops: FTC click-to-cancel 16 CFR §425, auto-renewal CA BPC §17602 30-state, negative-option FTC 2023, renewal-notice state requirements, cancellation refund pro-rata, health-score escalation, commission clawback churn, data-export 30-day post-cancel.

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12total skills

full skill list

12 of 12 — sorted by ROI

Skilski Cs Ops Pro Audit Right Soc2 Vendor Due Diligence

A customer's contractual audit right against the vendor's SOC 2 Type II report, subprocessor list, and security questionnaire response.

Skilski Cs Ops Pro Auto Renewal State Cal Bpc 17602 30 State

SaaS auto-renewal obligations across California BPC §17602 and a 30-state matrix.

Skilski Cs Ops Pro Cancellation Refund Pro Rata Vs Full Term

The legally required and contractually defensible refund position when a SaaS customer cancels mid-term.

Skilski Cs Ops Pro Commission Clawback Churn Definition

SaaS commission clawback clause against the churn definition in the compensation plan and the applicable state wage payment law.

Skilski Cs Ops Pro Customer Reference Nda Quote Approval

Customer reference request against the customer's NDA, MSA, and any quote-approval right.

Skilski Cs Ops Pro Data Export Obligation 30 Day Post Cancel

A SaaS vendor's contractual and legal obligation to provide data export to a departing customer within 30 days post-cancellation.

Skilski Cs Ops Pro Ftc Click To Cancel 16 Cfr 425

FTC Click-to-Cancel rule — 16 CFR Part 425 to SaaS subscription cancellation flows.

Skilski Cs Ops Pro Health Score Escalation Tos Trigger

A customer health score drop or usage anomaly to the corresponding ToS and MSA contract triggers — SLA breach, material breach notice, right to cure, audit right, and…

Skilski Cs Ops Pro Multi Tenant Data Residency Export Eu

EU customer data residency rights and data export obligations in a multi-tenant SaaS environment.

Skilski Cs Ops Pro Negative Option Ftc Enforcement 2023

FTC negative option marketing enforcement actions and doctrine to a SaaS subscription operation.

Skilski Cs Ops Pro Renewal Notice 30 60 Day State Requirements

Pre-renewal notice timing and content requirements for SaaS subscriptions across states requiring 30-day, 45-day, or 60-day advance notice before automatic renewal.

Skilski Cs Ops Pro Sla Credit Calculation Uptime

Calculate SLA service credits from raw uptime/downtime data.

Explore all Customer Success Operations skills

12 skills available — search, filter by ROI, tier, and more.

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pro pass

$99/mo

Unlimited access to every Pro Customer Success Operations Skilski — and the full catalog. Cancel any time.

elite pass

$4,999/mo

Everything in Pro plus 50% off Elite Customer Success Operations Skilskis. Procurement-grade contracts included. Quarterly or annual commitment.

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